Returns & Refunds

Returns and refunds

Return requests

Customers may request a return within 30 days of delivery. A return request is reviewed based on the order details and the condition of the item; this is not an unconditional 30-day return guarantee.

Return condition

To be eligible for a standard return, items should be unused, unopened where applicable, in their original condition, and in their original packaging where applicable. Used or partially consumed fragrance products are not automatically eligible for return and will be reviewed on a case-by-case basis.

How to request a return

Contact service@aurenelo.com with your order number and the reason for your request. Please do not send products back before receiving return instructions from Aurenelo. We do not publish a return address on this page.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or incorrect, contact Aurenelo promptly with your order number and clear photos of the item, packaging, and shipping label where relevant. These concerns are reviewed separately and do not need to satisfy the standard unused or unopened condition before our support team reviews the issue.

Refunds

When a refund is approved, it is processed to the original payment method. The time for funds to appear may vary depending on the payment provider or financial institution.

Return shipping

Applicable return-shipping arrangements will be provided during the return review. We do not publish or assume return-shipping fees, restocking fees, or a return address.