Terms of service

Terms of Service

These Terms of Service govern your use of the Aurenelo website and purchases made through it. By using the website, you agree to these terms.

Online store use

You must provide accurate information when placing an order and use the website only for lawful purposes. We may refuse or cancel an order where reasonably necessary, including when information is inaccurate or an error has occurred.

Products, pricing, and orders

We aim to present product descriptions, availability, and prices accurately, but errors or inaccuracies can occur. Product images and fragrance descriptions are for general guidance; fragrance perception can vary. Prices and availability may change without notice before an order is accepted.

Payment, shipping, and returns

Payment is processed through the methods offered at checkout. Shipping and return requests are handled in accordance with the information provided in our Shipping and Refund Policy.

Website content and third-party services

The Aurenelo name, website content, and related materials are protected by applicable intellectual-property laws. Third-party services may be used to operate parts of the website and are subject to their own terms and policies.

Prohibited use

You may not misuse the website, interfere with its operation, attempt unauthorized access, or use it in a way that violates applicable law or the rights of others.

Disclaimer and liability

To the extent permitted by applicable law, the website and products are provided without warranties beyond those required by law. Aurenelo is not liable for indirect or consequential losses arising from use of the website or products, except where such limits are not permitted by law.

Changes and contact

We may update these terms from time to time by posting a revised version on this page.

Store operated by:
Shenzhen Hanxi Technology Co., Ltd.

For questions, contact service@aurenelo.com.